*On days with exponential amount of deliveries, please expect delay in delivery.
For changes of delivery address, please contact customer service to cancel order and you may place a new order.
Kindly ensure that someone is around to receive the delivery on the scheduled delivery date and time. In the event, if we deliver the items but there is no recipient around to receive them. A second attempt will be arranged, however, transportation costs incurred will have to be borne by the customer.
Please note that if in any event, our delivery team are required to deliver the items without the usage of lift, such as, not on lift landing, or lift is not working, etc., there will be a charge of $10 per staircase/storey/level up from the ground level to your home per items (e.g. mattress, bedframe, sofa, etc.) Please note that this is also applicable to HDB Maisonette units and Landed Properties.
Customers are required to provide such information on the delivery instruction empty field/note section during Check-Out; or at least 2 days before delivery. This is essential as extra manpower may be required to arrange prior to the delivery date.
Kindly note that we reserve rights for not proceeding with the delivery to higher storey if our delivery team deems that the stairway is too narrow and not possible to proceed, and/or it poses hazard to our delivery team for doing that.
In the unlikely event of a wrong item being delivered, please contact our customer service team via our Contact Us page or Facebook Messenger within seven days and a replacement will be shipped to you at no extra charges.
Non-Assembly Policy
We will deliver the items into your home and place it in the designated location. Please take note that we do not provide assembly service for any of our items.
All our products are specially designed to provide ease of assembly by our customers. With that, you can save on extra assembly cost and most importantly to experience the joy and satisfaction in assembling your desired Zinus products. We believe life should be easy and we make it easy for you to assemble too.
"Change of Mind" Return Policy.
All returns requested are subject to conditions and exclusions as determined by Zinus Singapore from time to time.
The item(s):
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in its original packaging (Brand new in the box)
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in complete condition and have no missing parts (with original free gifts, accessories included)
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have its original tags/labels attached and its serial numbers present (if applicable)
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not damaged or in unsellable condition because of customer actions, negligence, misuse, alterations or tampering.
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must not be installed / disassembled / in used condition.
The final approval of the Return/Refund request will be made by Zinus Singapore and shall be subject to your compliance with such conditions.
